COURIER DELIVERIES* (up to 30kg)
Your delivery price will still be visible during checkout. Please note, that our prices are different for long and heavy items. Trades Centre Ltd aims to bring the best service possible for your orders!
||Next Day Delivery
||Delivery Before 10 am
||1-3 Day Delivery
||3-5 Working Days
PALLET DELIVERIES* (over 30kg)
We do care that your orders arrive safely. Please choose the best delivery option and make sure you are home to receive the delivery!
||3-4 Working Days
|Next Working Day
||Next Day Delivery
* To make sure your order will be processed in time, it must be placed by 13:00. Otherwise all order placed after 13:00 will be processed on the next day and that will add more time to your delivery.
We always make sure our clients are aware of all our charges and conditions before placing an order. If you have a question regarding our deliveries, please look below. However, if you still do not understand or the question you want to ask is not listed, you can always contact us on 020 88309787 and a member of our staff will happily assist you.
Q: What delivery companies do you use?
A: We use PW Gates and Parcelforce for our deliveries.
Q: Can I get an exact delivery time for my order?
A: Unfortunately, our delivery companies do not provide us with an exact time for the delivery. If your delivery is with Parcel Force, you will receive a tracking number and you can check the progress of you order. Also, you will receive a text notification on the day of the delivery with timeslot. If you order is delivered by PW Gates, we can request an 1h in advance call prior delivery.
Q: Can the driver take my order inside the property?
A: No, we deliver to your door only.
Q: Can your order be left in my yard, garage, porch and etc.?
A: Usually all orders must be accepted by you, or somebody close to you. If you wish to leave your order anywhere else, we can do that, but at your responsibility.
Q: Our delivery company has damaged your order.
A: It’s important that you inspect your goods upon delivery. The delivery driver must create a protocol for the damage. After that, take few pictures and send them to our email firstname.lastname@example.org, along with your order details and our team will be able to assist you in resolving the problem.
Q: Is your order taking too long to arrive?
A: Sometimes our delivery companies can take longer than promised to deliver your goods. After we release the order to them, it’s in their hands to deliver them to you. For supplies, you can track your order with the ID number from the email confirmation.
Q: Can I cancel my order?
A: Yes, you can. Just contact us on 020 88309787 or email us at email@example.com and we will be able to cancel your order. However, if your order is already dispatched, you will have to pay for the delivery charges that occur in that situation.